Privacy Policy judimpo — Our Commitment to Protecting Your Data

This Privacy Policy applies to all users who access or use the judimpo platform via the judimpo.vu website, including all services, features, and content available on it. It covers all personal data you provide to us directly, as well as data collected automatically through your use of the platform.

This policy does not apply to third-party websites that may be linked from our platform. judimpo is not responsible for the privacy practices of any third party and recommends that you read their respective privacy policies before sharing any information with them.

Judimpo collects your personal data through two main methods: data you provide directly, and data collected automatically while you use the platform.

Data You Provide Directly

• Registration Information: Full name, date of birth, email address, phone number, and account password.
• Identity Verification (KYC): A copy of your identification document (MyKad or passport), a facial photo for verification, and proof of address such as a bank statement or utility bill.
• Financial Information: Bank account number or e-wallet for deposit and withdrawal purposes. We do not store full credit card numbers — processing is handled through registered payment gateways.
• Support Communication: Live chat conversation content, emails, and any information you share when dealing with the judimpo support team.

Automatically Collected Data

• Technical Data: IP address, web browser type, operating system, screen resolution, and device information.
• Usage Data: Pages you visit, time spent, games played, total wagers, and navigation patterns within the platform.
• Cookie Data: Session data, language preferences, login status, and analytics data that does not directly identify individuals.

Judimpo uses collected personal data for specific and lawful purposes only. We do not use your data for any purpose outside the scope stated here without first obtaining your consent.

• Account Management: Create and manage your account, verify your identity through the KYC process, and grant you access to all features on the judimpo platform.
• Transaction Processing: Process deposits, withdrawals, and all other financial transactions securely and accurately.
• Platform Security: Detect and prevent fraud, money laundering, multiple account ownership, and any activity that violates judimpo's Terms and Conditions.
• Customer Support: Helps you resolve inquiries, technical issues, or disputes related to your account or transactions.
• Service Improvement: Analyze aggregated usage patterns (not individual) to improve the platform's design, performance, and user experience.
• Service Communication: Send important notifications such as transaction confirmations, terms updates, and account security information.
• Legal Compliance: Meet reporting and compliance obligations required by applicable laws and regulatory authorities.

Judimpo does not sell or disclose your personal data to third parties for their own commercial purposes. However, there are limited situations where we need to share your data with certain parties to enable our services to function:

• Payment Service Providers: Payment gateways and e-wallet providers that support the processing of your deposits and withdrawals. They receive only the minimum data required to complete a transaction.
• Game Software Providers: Game providers such as Pragmatic Play, Evolution Gaming, and others that supply games on the judimpo platform. Data shared is limited to game session and wagering information only.
• Identity Verification Service Providers: A third-party KYC provider that helps verify user identity in accordance with compliance requirements.
• Competent Authorities: When required by law, court order, or a valid request from law enforcement authorities. judimpo will notify you of any such request unless prohibited by law.

Judimpo continuously invests in security infrastructure to ensure your personal data remains protected at all times. The following are the key measures we employ:

• Data-at-Rest Encryption: All personal data stored in the judimpo database is encrypted using AES-256 encryption. This means that even if an unauthorized party were to access the database, the data cannot be read without the appropriate encryption key.
• Internal Access Controls: Access to users' personal data within the judimpo organization is restricted to staff who require it to perform their duties. All access is logged and monitored.
• 24/7 Security Monitoring: judimpo's security monitoring system operates around the clock to detect any unauthorized access attempts, cyberattacks, or other suspicious activity.
• Two-Factor Authentication (2FA): judimpo offers and encourages the use of 2FA for all user accounts as an additional layer of security.
• Regular Security Audits: The judimpo platform undergoes penetration testing and security audits conducted by independent parties on a regular basis to identify and address any vulnerabilities before they can be exploited.

Despite all these security measures, no system can guarantee 100% absolute security. In the event of a material data breach, judimpo is committed to notifying affected users within a reasonable timeframe and taking immediate remedial action.

Judimpo uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device by your web browser.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login session authentication, security, and language preferences. These cookies cannot be disabled.
• Performance Cookies: Collect information about how you use the platform to help us identify and resolve technical issues and improve performance.
• Functional Cookies: Save your preferences such as display resolution, account settings, and your favorite game selections for a more personalized experience.
• Analytics Cookies: Helps us understand aggregated usage patterns for service improvement purposes. This data is collected anonymously and is not used to identify individuals.

You can control and delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the judimpo platform.

As a judimpo user, you have the following rights regarding your personal data. To exercise any of these rights, please contact the judimpo support team via live chat or email.

The judimpo platform is exclusively for users aged 18 and above. judimpo does not knowingly collect or process any personal data from individuals under the age of 18.

Should we discover that a child's personal data has been collected without proper knowledge or consent, we will take immediate action to delete that data and close the account in question. If you believe a child has registered on the judimpo platform, please contact us immediately through the available support channels.

Judimpo reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Any material amendments will be communicated to registered users via:

• Notifications within your judimpo account
• Email to the address you registered with
• Notices prominently displayed on the judimpo.vu homepage

The "Updated" date at the top of this document indicates when this Privacy Policy was last revised. Your continued use of the judimpo platform after any changes take effect constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how judimpo handles your personal data, please do not hesitate to contact us:

• Live Chat: Available on the judimpo platform 24 hours a day, 7 days a week — the fastest way to get an immediate response.
• Privacy Email: support@judimpo.vu — mark your email subject as "Privacy Inquiry" for a faster resolution.
• FAQ: Visit page FAQ for answers to the most frequently asked questions about privacy and data security.

We are committed to responding to all privacy-related inquiries within 72 business hours. For data deletion requests or more complex matters, processing may take longer, but we will keep you updated on the progress.